Policies and Procedures

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Terms and the Prompt Remittance of Invoices

Our terms are specific. Payment is due within 30 days. If invoices are not paid within 30 days, a customer's current ordered merchandise and even future, open orders will be in jeopardy and subject to cancellation. Wrong or expired credit cards on file cause delays (or even cancellations) in regards to receiving your merchandise. Confirm with our accounts receivable department to make sure your card is up to date.

If you suspect you have an outstanding balance or that a credit card we have on file is bad, please call 1.888.877.2669 to speak to an accounts receivables representative. Don't wait until you don't see your merchandise—call today and clear up your account so that your future, preordered product will not be automatically cancelled.

Damaged Merchandise — UPS Claims

It may have happened to you: your box of McFarlane's arrived having barely survived a kickball tournament on the UPS truck. Previously, Sammy USA would send calltags and credit customers on damaged merchandise.

With our new reorganization, it is Sega Amusements USA, Inc.'s policy to have the customer call UPS directly and put in a claim.

We must hold UPS responsible for the damage they have done to your package because when your merchandise leaves OUR warehouse, it is in perfect sellable condition.

Here is the procedure should your shipment arrive damaged:

Inform a Sega representative (by phone, email, fax) that you received damaged merchandise. Please have the following information handy:

Exactly what was damaged and how many
The order number or invoice number
The amount of your claim

Your next step is to call UPS at 1.800.PICKUPS and tell them you received damaged merchandise. Name us as the shipper.

UPS will then put in a claim and investigate. They will then call us and let us know that your claim has been approved. They will fax us paperwork that we will fill out on your behalf.

Once this paperwork is completed, UPS will issue Sega a check for your claim and mail it to us. We will then pass that check/credit onto you. The processing of this claim will be based on UPS's time frame.

Reporting Damages / Problems with your Order:

Sega Amusements USA, Inc. is happy to rectify any issues/problems with your order. All incorrect shipments and / or shortages need to be reported within 5 DAYS after delivery, otherwise we may not be able to process and rectify the issue.

Restocking Fee Policy

Effective August 1st, 2006 SEGA will be enforcing the 20% restocking fee policy.


	Policies and Procedures Home » Policies and Procedures Terms and the Prompt Remittance of Invoices Our terms are specific. Payment is due within 30 days. If invoices are not paid within 30 days, a customer's current ordered merchandise and even future, open orders will be in jeopardy and subject to cancellation. Wrong or expired credit cards on file cause delays (or even cancellations) in regards to receiving your merchandise. Confirm with our accounts receivable department to make sure your card is up to date. If you suspect you have an outstanding balance or that a credit card we have on file is bad, please call 1.888.877.2669 to speak to an accounts receivables representative. Don't wait until you don't see your merchandise—call today and clear up your account so that your future, preordered product will not be automatically cancelled. Damaged Merchandise — UPS Claims It may have happened to you: your box of McFarlane's arrived having barely survived a kickball tournament on the UPS truck. Previously, Sammy USA would send calltags and credit customers on damaged merchandise. With our new reorganization, it is Sega Amusements USA, Inc.'s policy to have the customer call UPS directly and put in a claim. We must hold UPS responsible for the damage they have done to your package because when your merchandise leaves OUR warehouse, it is in perfect sellable condition. Here is the procedure should your shipment arrive damaged: Inform a Sega representative (by phone, email, fax) that you received damaged merchandise. Please have the following information handy: Exactly what was damaged and how many The order number or invoice number The amount of your claim Now the Sega representative has your information when UPS calls. Your next step is to call UPS at 1.800.PICKUPS and tell them you received damaged merchandise. Name us as the shipper. UPS will then put in a claim and investigate. They will then call us and let us know that your claim has been approved. They will fax us paperwork that we will fill out on your behalf. Once this paperwork is completed, UPS will issue Sega a check for your claim and mail it to us. We will then pass that check/credit onto you. The processing of this claim will be based on UPS's time frame. Reporting Damages / Problems with your Order: Sega Amusements USA, Inc. is happy to rectify any issues/problems with your order. All incorrect shipments and / or shortages need to be reported within 5 DAYS after delivery, otherwise we may not be able to process and rectify the issue. Restocking Fee Policy Effective August 1st, 2006 SEGA will be enforcing the 20% restocking fee policy. Home \| Corporate Info \| Find a Distributor \| Trade Shows \| F.A.Q. \| Contact Us \| Video Games Redemption / Vending Games \| Archive Games \| Cabinet Conversion Policies and Procedures \| Privacy Policy \| Terms of Service
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